Money disputes and consumers in the Netherlands
Small claims, refunds, warranty and debt collectors. Each answer cites the article or section it rests on.
3 questions
- Debt collector (incassobureau) is threatening me — what are they allowed to do?An incassobureau (private debt collection agency) is allowed to demand payment of an existing debt, send written reminders, charge statutorily capped
- What warranty do I have on a product that broke after a few months?Short conclusion. In the Netherlands, a product that breaks after only a few months is almost always covered by the wettelijke garantie (legal warranty of
- I bought a defective used car — can I return it or get money back?Yes, in most cases you can. If you bought the car from a professional seller (a garage, dealer, or other trader) as a private individual, you fall under